cLEAN2SPEC

Frequently Asked Questions (FAQ)

Clean 2 Spec Ltd – Professional Domestic & Commercial Cleaning Services

At Clean 2 Spec Ltd, we understand that choosing the right cleaning company is an important decision. To help you feel completely confident, we’ve answered the most common questions our customers ask. If you don’t find your answer here, feel free to contact our team — we’re always happy to help.

General Questions

1. Who are Clean 2 Spec Ltd?
Clean 2 Spec Ltd is a professional cleaning company offering domestic, commercial, and specialist deep cleaning services across the UK. We focus on delivering reliable, detailed, and high-quality cleaning backed by trained staff, modern equipment, and exceptional customer care.

2. What areas do you cover?
We provide cleaning services across London and surrounding regions. For larger commercial jobs and specialist deep cleans, we also cover wider areas upon request.

3. Are your cleaners fully trained and insured?
Yes. All our cleaners undergo professional training and are fully insured for public liability and accidental damage. Your property is in safe and trusted hands at all times.

4. Do I need to be at home during the cleaning?
Not at all. Many clients prefer to provide access through keys or codes. Our team handles properties with respect, professionalism, and complete confidentiality.

 
5. Do you provide the cleaning materials?
Yes. For all deep cleans, commercial cleaning, and specialist services, we provide our own products and equipment. For regular domestic cleaning, clients can choose whether they want us to bring supplies or use their own.

Service-Related Questions

6. What is included in a Deep Cleaning service?
Deep cleaning includes a full top-to-bottom clean of your property—skirting boards, appliances, tiles, fixtures, internal windows, bathrooms, kitchen fittings, and hard-to-reach areas. It is more detailed than a standard clean and ideal for neglected spaces or seasonal cleaning.

7. How is Kitchen Deep Cleaning different from regular cleaning?
Kitchen deep cleans include degreasing, appliance cleaning (internal & external), sanitising countertops, scrubbing tiles, removing limescale, cleaning extractor filters, and restoring hygiene to food-preparation areas.

8. What is included in Bathroom Deep Cleaning?
Our bathroom deep clean includes descaling taps, sanitising toilets, scrubbing shower screens, removing mould, polishing tiles, cleaning grout, and disinfecting high-touch points.

9. Do you offer Commercial Cleaning contracts?
Yes. We offer flexible daily, weekly, fortnightly, and monthly commercial cleaning for offices, retail spaces, salons, restaurants, schools, and more. Custom plans can be created depending on your needs.

 
 
10. What does Post-Renovation Cleaning include?
It covers dust removal, floor vacuuming & mopping, cleaning paint marks, polishing surfaces, sanitising bathrooms & kitchens, removing debris, and preparing your property for immediate use after construction or renovation.

11. What is One-Off Cleaning?
A single, non-recurring cleaning session designed to refresh your home or workspace. It can be tailored to your needs and often includes a mix of deep and standard cleaning tasks.

12. Do you offer End of Tenancy Cleaning?
Yes. We provide a full inventory-ready clean designed to meet landlord and letting agent standards. This includes deep cleaning all rooms, appliances, fixtures, and fittings.

Booking & Pricing Questions

13. How do I book a cleaning service?
You can book via phone, email, WhatsApp, or through our online contact form. Once we understand your requirements, we’ll confirm the date, time, and cleaning scope.

14. How do you calculate your pricing?
Prices depend on property size, cleaning type, condition, and any special requirements. We provide transparent, competitive quotes with no hidden costs.

15. Do you offer free quotations?
Yes, we offer free no-obligation quotes. For larger jobs, we can arrange site visits to give a precise estimate.

16. Is there a minimum booking requirement?
Most domestic services require a minimum booking of 2 hours. Deep cleaning and specialist services may require a minimum of 3–4 hours depending on the property size.

17. Do you offer discounts for recurring cleaning?
Yes. Weekly, fortnightly, and monthly regular cleaning clients receive discounted rates and priority booking slots.

Booking & Pricing Questions

Payment & Policies

23. What payment methods do you accept?
We accept bank transfers, cash, and online payments. Businesses can opt for monthly invoicing.

24. Do you require a deposit?
A small deposit may be required for large deep cleaning or post-renovation projects. Regular domestic cleaning typically doesn’t require one.

25. What is your cancellation policy?
We require a minimum of 24 hours’ notice for cancellations. Short-notice cancellations may incur a fee.

26. Can I reschedule my appointment?
Yes, simply inform us at least 24 hours before your scheduled session, and we will be happy to rearrange it.

Miscellaneous Questions

27. Do you provide keys collection and return service?

Yes. We can collect and return keys securely from your location or with reception/concierge staff.


28. Do you clean Airbnb or short-let properties?

Yes, we offer Airbnb turnover cleaning, linen changes, and guest-ready preparations.


29. Do you offer same-day or emergency cleaning?

Where availability allows, we do offer same-day services for urgent situations such as spills, move-outs, or last-minute preparations.


30. How can I contact Clean 2 Spec Ltd?

You can reach us via phone, WhatsApp, email, or through our website contact form. Our customer support team responds quickly and professionally.

You Got Further More Queries?

If you have any questions that aren’t listed here, please feel free to reach out. At Clean 2 Spec Ltd, we’re committed to delivering cleaning services that are reliable, affordable, and tailored to your exact needs. Contact us today to book your service or request a free quote — we’re here to help make your space spotless, hygienic, and truly clean to spec.